Refurbishment is the change in product status, improving appearance or characteristics without modifying its original purpose.
RMA (Return Merchandise Authorisation) is the practice of returning a product which may have a manufacturing defect or fault in one of its components.
This control is carried out to establish if the identified defect cannot be resolved by the manufacturer, avoiding the problems of returned goods for the customer. A product RMA is not the same as a replacement, indeed the warranty indicates that the product must be repaired where possible.
– Lengthening the product life cycle
– Updating its appearance and repairing any defects
– Restoring the original “usage value” of the product, reducing its commercial value (price)
– Adding “services” or “utilities” that were not present in the previous release.
– Reducing the environmental impact which would be caused by not recovering the product
– Generating a perception of economic and other savings driving users to purchase the products which otherwise they may not be able to afford.
– Ensuring a reduction in investments in machinery by the manufacturers, who can apply technological improvements without infrastructural investments.
– Allowing long-lasting industrial development plans by redistributing investments in structures and machinery over several years (multi-year amortization).